What should I do with items I have checked out? Are book drops open?
Book drops at all branches are now open 24 hours a day. The Pruitt Campus Library book drop is also open. Please note that returned items are being quarantined for 72 hours before we discharge them, and they will remain on your account during that time, but no overdue fines will be charged.
When will the library reopen to the public?
The library will reopen to the public as soon as we can do so without endangering the safety of our patrons, particularly older patrons and those with underlying health issues. That date has not yet been determined but we are actively working out procedures for a gradual reopening of our buildings to the public.
When will checked-out items be due?
Items picked up curbside will include a checkout slip with a due date. The due date for items checked out before the closure is currently June 2, but during the closure no fines will accrue.
What about holds--what will happen with items that are currently ready for pickup?
Curbside pickup of holds is now available at all branch locations except for Pruitt Campus Library from 10 am to 4 pm, Tuesday through Saturday. In order for an item to become available for pickup, a hold must be placed on it with a St. Lucie County Library card and the person the item is for must have received a call or email notice from Library staff letting them know it's available for pickup. Holds on items can be placed through the online catalog (https://stlu.ent.sirsi.net/) or by calling the library during current service hours. If you don't have a card click here for information on how to get one.
After placing an order and when the items become available, the patron will receive a phone call with instructions on when and where to pick them up.
- Please do not use the curbside library if you are feeling sick in any way.
- After receiving a call or email that items are available for pickup, patrons should pull up to the front door of the branch location and call the phone number posted out front to let Library staff know they've arrived.
- Only items placed on hold will be available for curbside pickup.
Can I get a library card during the closure?
If you need a library card, please call any branch except Pruitt Campus Library between 9 am and 5 pm Tuesday through Saturday and staff will be happy to create a new account for you. Please have your contact information handy when you call, along with a pen and paper you can use to write down your account number if you’d like to use it immediately to check out ebooks. Your new card will be mailed to you.
When can I call the library for assistance?
Staff are available by phone for general information, along with help accessing online books and audiobooks, from 9 am to 5 pm Tuesday through Saturday at all locations except for Pruitt Campus Library.
We will update this page with any developments.