There are two types of services, ADA paratransit, and non-ADA demand response. The ADA paratransit service is operated within a ¾-mile of local bus routes. The non-ADA demand response service has a larger service area.  To utilize these services, you must first go through the eligibility process. Click here to view the Eligibility Guidelines.

For questions about how to apply for and use the services please call the Eligibility Specialist at (772) 462-1778 #3, Monday - Friday, 8:00 a.m. – 4:00 p.m.

In addition, download and complete this application to apply and complete the General Medical Form and any of the following applicable forms (Vision, Epilepsy or Seizure, Cognitive). Here is the link to the Saint Lucie ART SLATS Brochure 2025

Scheduling Transportation

After you are qualified and have an account for this service, you can call (772) 462-1778 and press #1, Monday - Friday, 8:00 a.m. - 5:00 p.m. to make reservations. Trips can be booked 14 days in advanced, and we recommend one to two days before your trip. We are not able to provide same day trips for this service. Please verify your address and phone number. Provide the Reservationist the appointment date, time, address of your destination, and phone contact. Inform us again of any special assistance you may require.

A new option is now available for approved paratransit riders. You can either call to make your reservations or book your trips through our website. To register for the Passenger Portal, please follow this link: 

https://stlucieportal.tripsparkhost.com/Account/Login

For instructions on how to use the Passenger Portal, please click here: Passenger Portal Riders Manual 

Pick Up and Drop Off Information

Please be ready at least sixty minutes (60) before your scheduled appointment. Watch for the bus. The driver will beep the horn for you to come out.

Comments, Compliments, or Complaints

Please feel free to email us or call (772) 462-1778 #4 (8:00 a.m. – 4:00 p.m. Monday - Friday) email: Cathi.Petagno@stlucieco.gov

St. Lucie County Area Regional Transit understands that riders may sometimes miss scheduled rides or forget to cancel rides they no longer need.  We also understand that riders may sometimes miss scheduled trips or be unable to cancel trips in a timely manner for reasons that are beyond their control.  However, repeatedly missing scheduled trips, a demonstrated pattern of missing trips, or failing to cancel trips in a timely manner can lead to suspension of service.

 No-Shows

A no-show occurs when a rider fails to appear to board the vehicle for a scheduled trip.  This presumes the vehicle arrives at the scheduled pickup location within the pickup window, and the driver waits at least 5 minutes.

Pickup Window

The pickup window is defined as 15 minutes before the scheduled pickup time to 15 minutes after the scheduled pickup time.  Riders must be ready to board a vehicle that arrives within the pickup window.  The driver will wait for a maximum of 5 minutes within the pickup window for the rider to appear.

Late Cancellation

If you know that you will not need a scheduled trip, please cancel it as early as possible to make sure scheduling is available for other passengers.  A late cancellation is defined as either a cancellation made less than 1 hour before the scheduled pickup time, a cancellation made at the door, or a refusal to board a vehicle that has arrived within the pickup window.  A late cancellation will be considered a no-show. For cancellations, please call 772-462-1778 and press #2. You can leave a message about a cancellation. The phones are answered between 8:00 a.m. and 5:00 p.m.

Circumstances Beyond the Rider’s Control

No-shows or late cancellations are not counted when there are situations beyond the rider’s control, such as:

• Medical emergency/hospitalization
• Family emergency
• Sudden illness or change in condition
• An appointment that runs unexpectedly late without sufficient notice

No-shows or late cancellations are not counted when the missed trip is due to our error, such as:

• Driver arriving and departing before the pickup window begins
• Driver arriving late (after the end of the pickup window)
• Driver arriving within the pickup window but departing without waiting the required 5 minutes
• Subsequent Trips Following No-Shows or Late Cancellations

When a rider has a no-show or late cancellation for a trip, all trips on that day will remain on the schedule; it is the passenger's responsibility to cancel any remaining trips that will not be taken during that day. If the passenger is still a no-show for the remaining trips that day, only one no-show for the day will be issued.

No-Show Policy

In any month calendar, any customer who has booked ten trips or more and has "no-showed" or "late cancelled" at least 10% of those trips will receive a suspension notice. (A trip cancelled in accordance with our policy, i.e. more than two hours before the start of the pick-up window, will not be counted in the total number of trips booked, nor will it receive penalty points.) Additionally, to ensure that only habitual offenders are suspended, a customer will have to accumulate three or more penalty points to receive a suspension. A customer will be subject to suspension only if both the minimum number of trips booked and the minimum number of penalty points are reached during the calendar month.

A "No-Show" occurs when a customer does not board the vehicle within five minutes of the vehicle's arrival within the 30-minute pick-up window. Each No-Show is counted as one penalty point.

A "Late Cancellation" occurs when a customer cancels a trip less than two hours before the start of the 30-minute pick-up window. Each Late Cancellation is counted as one-half (1/2) a penalty point.

All suspension periods will begin on Monday. The length of a customer's suspension will adhere to the following schedule:

Upon a first violation in the calendar year, a customer receives a warning letter.

Second violation:

• 7-day (1-week) suspension

  Third violation:

• 14-day (2-week) suspension

  Fourth violation:

• 21-day (3-week) suspension

  Fifth and subsequent violations:

• 28-day (4-week) suspension

Habitual no-shows will be addressed in accordance with the policy.

No-Show Notifications

Passengers will receive written notification starting with the first no-show. 

Passengers who wish to appeal an ADA no-show event at any point during the steps, any suspension, or that have concerns about a No-Show are encouraged to contact:

St. Lucie Area Regional Transit
Attn: Tracy Jahn– ADA Coordinator

Transit Department
2300 Virginia Avenue, Fort Pierce, FL 34982
Phone: (772) 462-5114 | Email:Tracy.Jahn@stlucieco.gov

Every appeal request shall be reviewed within two weeks, and a written response shall be rendered by regular mail.